FAQ
- Home
- FAQ
PATTAYA DINING FAQ
ask us anything
1. How can I list my restaurant on Pattaya Dining?
Currently, businesses are added manually by our team to ensure accuracy. Please download our registration form, fill it out, sign, and send it along with your business information to info@pattayadining.com.
2. Is there a cost to list my business?
Yes. Listings are free for the first 12 months. After that, a renewal fee of 500 Baht applies annually. For franchises or multiple locations, the fee is 1,500 Baht per year.
3. How do I cancel or update my listing?
You can cancel or update your listing at any time by contacting us via email. We will remove or modify your information accordingly.
4. Can I submit reviews for restaurants?
Our platform allows users to review restaurants based on their experience. We do not verify reviews but do not delete honest feedback, whether positive or negative.
5. What if I find a review is fake or falsely attributed to my business?
If you have proof that a review is fake or falsely linked to your business, send us the evidence. We may then delete the review.
6. What content is not allowed in reviews?
Reviews containing racist, sexual, political, defamatory content, or comments against the Thai Royal Family will be removed. Also, reviews with illegal content like drugs or pornography are strictly prohibited.
8. Can I buy a Top Restaurant Certificate?
No. Our Top Restaurant awards are based solely on merit, evaluations, and customer ratings. They cannot be purchased.
9. What does my review rating mean?
- Under 3.5: Considered a “flop”
- 3.6 – 4: Average
- 4.1 – 4.4: Good
- 4.5 – 5: Top-tier restaurant
10. Will I automatically get a certificate if I score 4.5 or higher?
- Not necessarily. The certificate is awarded after our team personally evaluates your establishment. A high rating is a good sign but does not guarantee recognition.
11. What happens if I want to cancel my marketing or advertising package?
- Cancellation policies vary by package. For short-term packages, you can cancel anytime before renewal. Longer contracts (6, 12, or 3 months) require advance notice via email; partial refunds are generally not provided once work has started.
12. How should I pay for services or advertising?
- Payments must be made upfront via bank transfer, Wise, or PromptPay QR code. For contracts longer than one month, payments are due by the 1st of each month, with a 3-day grace period.
13. Can Pattaya Dining use my business logos and images?
- Yes. By submitting your content, you grant us permission to use and promote your logos, images, and business information across our platforms and marketing channels.
14. How do I update or remove my business from Pattaya Dining?
- If your business no longer operates or you want it removed, contact us by email to request deletion. We will update our records accordingly.
15. What happens if I don’t pay on time?
- Late payments (over 3 days) will incur a 200 Baht fine per day. If overdue payments exceed 2,000 Baht, we reserve the right to terminate your listing without notice.
16. Can I give negative feedback or complain about Pattaya Dining?
- As a business owner or user, you agree not to make offensive or defamatory statements against Pattaya Dining, our staff, or related personnel, as per our terms and conditions.